14 DAY RETURN POLICY

14 DAY RETURN POLICY

14-Day Return Policy

Overview

At SKIN, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your skincare products, you have the right to return them within 14 days of receiving your order. Please review the following guidelines to understand our return policy.

Eligibility for Returns

To be eligible for a return:

  1. Time Frame: The return request must be made within 14 days of receiving the product.

  2. Condition: The product must be unused, unopened, and in its original packaging. Products that have been opened, used, or tampered with are not eligible for return due to hygiene and safety reasons.

  3. Proof of Purchase: A valid receipt or proof of purchase is required.

Non-Returnable Items

We do not accept returns for:

  • Products that have been used or opened.

  • Products not purchased directly from [Your Business Name].

  • Gift cards and promotional items.

Return Process

  1. Request a Return: Contact our customer service team at help.deskskin@gmail.com within 14 days of receiving your order to request a return authorisation. Please provide your order number and reason for return.

  2. Return Authorisation: Once your return request is approved, you will receive a return authorisation number and instructions on how to return your item.

  3. Shipping: Securely pack the product in its original packaging. Clearly mark the return authorisation number on the outside of the package. Ship the item to the return address provided using a tracked delivery service. You are responsible for the cost of return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 days. Shipping costs are non-refundable.

Exchanges

If you received a defective or damaged product, we will replace it at no additional cost. Please contact us within 14 days of receiving your order to arrange an exchange.

Contact Information

If you have any questions about our return policy, please contact us at:

Skin Strathaven Ltd
8 Main Street, Strathaven, ML10 6AJ
help.deskskin@gmail.com
01357 671322

Thank you for shopping with SKIN. We value your business and are committed to providing you with the highest quality skincare products.